Refund Policy
At Pet Pulse Point customer satisfaction is very important to us. We understand that sometimes a product may not meet your expectations, and we’re here to help.
Returns
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Items may be returned within 7/14/30 days of purchase.
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Products must be unused, unopened, and in their original packaging.
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Proof of purchase (receipt or order number) is required for all returns.
For hygiene and safety reasons, opened food, treats, grooming products, and personalized items are non-refundable, unless the item is defective or damaged upon arrival.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within [5–10 business days].
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Shipping costs are non-refundable, unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will gladly replace the item or issue a full refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us with your order details.
Contact Us
If you have any questions about our refund policy or need help with a return, please reach out to us at: petpulsepoint@gmail.com
Thank you for shopping with Petpulsepoint.com and trusting us with your pet’s needs e 👍