Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 1–3 business days.
Delivery within the United States typically takes 5–10 business days, depending on your location.

2. Do you offer free shipping?

Yes, we offer free standard shipping on all U.S. orders.

3. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number.
You can use that link to monitor your delivery in real time.

4. Can I change or cancel my order?

If you need to make changes, please contact us within 12 hours of placing your order.
Once processing begins, we may not be able to modify or cancel it.

5. What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We’ll make it right.

6. Do you accept returns?

Yes, we accept returns within 30 days of delivery.
Items must be unused and in their original condition.
For full details, please see our Return & Refund Policy.

7. How can I contact customer support?

You can reach us anytime at:
support@petpulsepoint.com
We aim to respond within 24–48 business hours.

8. Are your products safe for pets?

Absolutely. We carefully select products designed for comfort, safety, and durability. Your pet’s well-being is our priority.